Major service outage requiring the user to redirect all traffic from the purchased CDN service through us to another CDN
An incident resulting in minor or intermittent outage not requiring the user to redirect traffic to another CDN
An incident resulting in minor or intermittent outage not requiring the user to redirect traffic to another CDN
Excluding any day that is simultaneously a UK banking holiday
During a Business Day in London, United Kingdom
An occurrence during which your use of the services provided through the Website(hereinafter, referred to as the "Services") is adversely impacted