What is CDN? Learn All About Content Delivery Network

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Support

If you have an issue with the purchased CDN
follow one of these procedures

Account config or technical

  • Click Submit a ticket below
  • Describe the desired configuration with examples
  • List any technical question with examples
Submit a Ticket

Service issues or incidents

  • Run ‘Troubleshoot your CDN’
  • Copy results and click ‘Submit a ticket’ below
  • include issue description with a screenshot
  • Affected device and network type
  • Time issue initiated and stopped
Submit a Ticket

support processing time

Major Issues

Major
Issues

Within
4 hours

Severity 1 Incident

Major service outage requiring the user to redirect all traffic from the purchased CDN service through us to another CDN

Minor Issues

Minor
Issues

Within
Business Day

Severity 2 Incident

An incident resulting in minor or intermittent outage not requiring the user to redirect traffic to another CDN

All Other Issues

All Other
Issues

Next
Business Day

Severity 2 Incident

An incident resulting in minor or intermittent outage not requiring the user to redirect traffic to another CDN

Business Days

Business
Days

Monday - Friday

Excluding any day that is simultaneously a UK banking holiday

Business Hours

Business
Hours

8Am - 6PM

During a Business Day in London, United Kingdom

Incident

Incident

An occurrence during which your use of the services provided through the Website(hereinafter, referred to as the "Services") is adversely impacted

troubleshoot your cdn

Please insert URL like https://domain.com or http://domain.com
loader

Results

Error - Bad Gateway copy results