CDN Failures can be hugely damaging to companies that accelerate their online data with a content delivery network. And this is no more apparent than when millions of end users are relying on your services for something as important as the football World Cup.
Unfortunately, Optus, an Australian telco that has been streaming many World Cup matches, experienced CDN failures during the first few World Cup matches that has caused them to share their broadcast rights with the terrestrial broadcaster SBS to help ensure there is no more disruption.
Speaking of the issues, Optus CEO Allen Lew stated that “Optus is here to push the boundaries of innovation in Australia and deliver choice to customers. We had technical issues with the Optus Sport service over the first weekend of the tournament, but we are confident that these issues have now been addressed.”
“Our customers and viewers have been the priority in our decision making, and that’s why we have provided several ways to watch the matches, offered refunds, and introduced a range of measures to address the technical issues experienced by some Optus Sport viewers.
“Optus will continue to innovate and not waiver from our strategy of being a provider of premium content and the home of elite football in Australia.”
CDN Failures and Resolutions
Speaking about the specifics of the problem, the CEO discussed how it was the failure of their content delivery network that caused the problem.
“We found that on Sunday night, the issue that we had was compounded by a failure in the critical part of our content-delivery network, and that made the experience for a large number of Australians worse than it was the previous night,” Lew told ZDNet.
“So I think we’ve learned from that, and we’ve made sure that our network is a lot more resilient and able to handle failure in different parts in our content-delivery network.”